Page 27 - 捷運技術 第45期

捷運技術半年刊 第45期 19

No. ISO 9004:2009條款節次 條款說明

8.3.2 Key performance Specific information relating to risks and opportunities
indicators should be considered when selecting the KPIs.
11 關鍵績效指標 當選擇關鍵績效指標時，須考量有關風險與機會
之特定資訊。

8.3.3 Internal audit Internal auditing is an effective tool for identifying
內部稽核 problems, risks and nonconformities, as well as for
monitoring progress in closing previously identified
nonconformities (which should have been addressed
through root cause analysis and the development and
12 implementation of corrective and preventive action
plans).
內部稽核為鑑別問題、風險及不符合事項，以及
密切監測先前所鑑別出的不符合事項（其須指陳
經由根本原因分析，與展開及實施矯正與預防措
施計畫）的進度之有效工具。

8.4 Analysis Top management should analyse information gathered
分析 from monitoring the organization's environment,
identify risks and opportunities, and establish plans to
13 manage them.

最高管理階層須分析於監測組織環境所蒐集之資
訊、鑑別風險及機會，並建立相關管理計畫。
8.5 Review of information from Data can be collected from many sources, such as
monitoring, measurement － risk assessment, and
14 and analysis 資料可由有許多來源蒐集，如：
監測、量測級分析資訊之 －風險評鑑，及
檢討
9.3.5 Risks The organization should assess the risks related to
風險 planned innovation activities, including giving
consideration to the potential impact on the
organization of changes, and prepare preventive
15 actions to mitigate those risks, including contingency
plans, where necessary.
組織須評估有關所規劃的創新活動之風險，包括
考量變化對組織的潛在衝擊，並準備預防措施以
減輕此等風險，在需要時包括緊急應變計畫。