Page 23 - 捷運技術 第45期

捷運技術半年刊 第45期 15

風險管理在ISO 9000品質管理標準系列之探討

－以ISO 9004：2009為例

楊孟仁 1

摘 要

當2009年2月國際標準組織176技術委員會（ISO/TC 176）於東京召開第26次會
議時，該次會議除眾所皆知的ISO 9000系列標準維持與更新外，更被賦予ISO 9001改
版理念與構思的重責。緊接2009年11月第三版ISO 9004「組織永續成功之管理參考－
品質管理之方式」標準公布，除了點引出「風險」相關條文節數達15處外，更提醒企

業與組織於處理風險事件時，須同時參照「ISO 31000風險管理」一標準。以過程導
向為核心論述的ISO9000品質管理系統，在引領組織邁向永續經營的大道時，企業組
織更應發展與執行風險管理系統。

關鍵詞: 風險管理、品質管理、永續成功

A Study of Risk Management in ISO 9000 Series Standard

—Taking ISO 9004:2009 as an Example

Mene-jen Yang 1

Abstract
The 26th meeting of the ISO/TC 176 held in Tokyo in February 2009 passed a

resolution that the well-known ISO 9000 series standard should be maintained and updated.
In addition, new notions and ideas for a new edition of ISO 9001 came up at the meeting.
In November the same year, ISO 9004:2009 “ Managing for the sustained success of an
organization — A quality management approach,” the third edition of the standard, was

published. The ISO 9004 standard mentions “risk” in a total of 15 articles and clauses. In
addition, this edition reminds organizations to refer to ISO 31000 — a practical document
that seeks to assist organizations in developing their own approach to the management of
risk. While ISO 9000 that takes a process-oriented approach as its core concept and leads

organizations to move toward sustainable management, it would be better for organizations
to first develop and implement a risk management system.

Keywords: risk management, quality management, sustained success

1 臺北市政府捷運工程局品保處副工程司 april@trts.dorts.gov.tw