Page 53 - 捷運技術 第50期

捷運技術 第 50 期 49

捷運局知識管理與知識升級芻議

1
陳椿亮

摘要

知識管理( Knowledge Management )之意義，為組織力求其成員執行任務知識之提升，並

結合成員之知識，充分發揮團隊綜效(Synergy)，以達成組織目標之管理作為。
捷運建設為國內首建都會客運重大工程，國內史無前例，捷運局自成立以來即以高品質
為建設目標，執行中諸項管理策略及作為，雖無知識管理之名，然各項措施在行政管理上，
卻吻合知識管理之理念。

本文以知識管理的觀點，對捷運局初始即設定的技術移轉(Technology Transfer)產生效
果，探求其機制；另以分類分級的方式，推衍未來追求知識更深更廣的管理作法。

關鍵詞:知識管理、技術移轉、知識螺旋、知識分類、知識分級

A Preliminary Probe of Knowledge Management and Its
Future Development at DORTS

Richard C.L. Chen

Abstract

Knowledge management (KM) is the process of capturing, developing, sharing and effectively
using organizational knowledge. It refers to a multi-disciplined approach to achieving
organizational objectives by making the best use of knowledge.

The Taipei mass rapid transit (MRT) system is the nation’s first-ever major urban passenger
transport project. The Taipei City Department of Rapid Transit Systems (DORTS) has aimed for
high-quality project execution since its establishment in 1987. During implementation, management

strategies and practices have fit the pattern of KM in terms of administrative management, even
though they were not implemented in the name of KM.
This paper aims to explore the technology transfer mechanism used by DORTS from the
viewpoint of KM. In addition, using categorizing and grading approaches, the author deduces
practices for pursuing deeper and broader management in the future.

Keywords: knowledge management, technology transfer, knowledge spiral, knowledge
classification, knowledge grading

1 臺北市政顧問 clchen11669@gmail.com