Page 333 - 捷運技術 第50期

捷運技術 第 50 期 329

臺北捷運知識管理運用與實務

2
1
丁立邁 羅城

摘要

臺北捷運局成立之初，國內並沒有捷運建設的工程經驗，因此，聘請外籍總顧問借重其
經驗與能力，協助規劃台北捷運系統，本局將多年累積的捷運建設經驗，以制度化、有系統

地管理、保存。
本文簡述知識管理概念、說明如何找出捷運工程核心技術知識、本局採行的相關管理制
度，如何運用資訊技術協助管理，以及列舉實際運用案例加以說明，並以知識的普及度、成

長度、擴散度、知識整合力、知識轉化力及創造力，來檢視本局知識管理的執行成效，以提
供工程業界在推動知識管理上的參考。

關鍵詞:知識管理、運用案例、執行成效

Application and Practice of Taipei MRT Knowledge
Management

2
Li-mai Ting 1 Cheng Luo

Abstract

When the Taipei City Department of Rapid Transit Systems (DORTS) was established, Taiwan
did not have MRT construction experience. This led DORTS to hire foreign consultants to assist
with MRT planning. Since then, DORTS has gained experience in the planning, construction, and

maintenance of a rapid transit system while systematically documenting this knowledge.
This paper outlines the concept of knowledge management and uses specific examples to
illustrate key elements of its application, including obtaining the core MRT technology needed for
knowledge management, adopting management methodologies, and using information technology

to assist in management. It also describes how to evaluate the effectiveness of knowledge
management based on performance metrics related to popularity, growth, extension, integration,
transformation, and creativity. Furthermore, this paper provides a case study that can encourage
others in the engineering industry to apply knowledge management in their own work.

Keywords: knowledge management, KM case, effectiveness of the implementation

1 臺北市政府捷運工程局技術發展處前處長 lmting@gmail.com
2 臺北市政府捷運工程局技術發展處副處長代理處長 cluo@trts.dorts.gov.tw