Page 283 - 捷運技術 第46期

捷運技術半年刊 第46期 277

工程管理系統整合實作案例介紹

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1
張柏松 李真慧 楊忠憲 3

摘要
本計畫先採用魚骨圖分析法來歸納調查重點，再分別審閱已發布之QSOP(品質管理系統
程序書)及EMA(工務管理使用手冊)文件、召開相關單位需求討論會、各工程處總工程司現

場需求訪談及採用「99年度臺北市政府捷運工程局廉政民意調查」相關系統深度訪談結果各
種需求調查方法。
經由透過上述需求調查方法後，據以進行問題分析及擬定建議解決方案，以整合現行工
程管理系統及新增相關功能，期使本局工程管理系統更能符合所有階層使用需求，並能及時
提供所需資訊。

關鍵詞：工程管理系統、魚骨圖分析法

Case Studies of Integrating Engineering Management System

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Chang Bor-Song Li Zhen-Hui Yang Zhong-Xian 3
Abstract

For the establishment of DORTS’ engineering management system, firstly the analysis tool,
Fishbone Diagram (Cause-and-Effect Diagram) was adopted to summarize key points of user
surveys. That was followed by a review of published quality standard operation procedure (QSOP)
and engineering management manuals (EMA), the holding of meetings to collect the requirements

of DORTS’ related divisions, the visits to DORTS’ project office chief engineers to gather their
requirements, and the adoption of various intensive survey methods used in“Taipei City Government
Department of Rapid Transit Systems Integrity Survey” on related engineering management sub-
systems.
Based on the aforementioned surveys, problem analyses were conducted and solutions were
proposed so as to integrate the existing engineering management sub-systems and add more related

functions. It is hoped that DORTS’ engineering management system can meet the requirements of
each management level and provide timely information.

Keywords: engineering management system, Fishbone Diagram

1 臺北市政府捷運工程局技術發展處工程員 steven@trts.dorts.gov.tw
2 臺北市政府捷運工程局技術發展處幫工程司 jhlee@trts.dorts.gov.tw
3 臺北市政府捷運工程局技術發展處副工程司 j2010818@trts.dorts.gov.tw