Page 235 - 捷運技術 第33期

A4 21.0 29.7 Microsoft Word
2.5 2
Times New Roman
23

89 8 10
10
18
Times New Roman
14
14
12 Timer New Roman12

25 12
16
12
12 3pt
0.85 1.2.
0.2cm (1) (2) 0.6cm

1 2 1 2 12

Chang,1952
10 Times New Roman

3pt
0.4 1. 1 2 XX
X 0
1. 81
163-188

2. Babakus, E. and Boller, G.. W. 1992 , An Empirical Assessment of the
SERVQUAL Scale, Journal of Business Research, Vol. 24, No.3 pp.253-268.
www.dorts.gov.tw/tech/tech.htm