23 89 8 379 Gilbert and Gordey-Hayes 1996 1986 Hattori A a B b b B Hattori,T. 1986 Hattori,T. 1986 1. Peters & Waterman 1982 Senge 1990 metaphor & 1996 Fiol & Lyles 1985 Hedberg .... mental map Kim 1993 single-loop I&II double-loop III&IV